STANDART IT MAINTANCE

Standart Kontrak Maintenance IT adalah layanan outsourcing IT Support. Anda dapat menghemat resource dan biaya dengan melakukan outsourcing tenaga kerja IT Support anda. Dengan melakukan kontrak maintenance IT, anda lebih focus ke bisnis inti anda dan biarkan kami yang menangani masalah IT anda dengan IT Profesional kami.

Paket Standart Kontrak Maintenance (Rp. 5,000,000 / 3 bulan / Max 10 Client)

  • Termasuk 1x instalasi operating system server windows / linux.
  • 1 (satu) kali kunjungan setiap minggu.
  • Pemeliharaan Jaringan.
  • Installasi operating system dan aplikasi legal.
  • Setting dan trouble shooting printer/file sharing server.
  • Setting dan trouble shooting internet dan email di PC client.
  • Update antivirus.
  • Pengecekan dan pembersihan hardware.
  • Harga hanya untuk wilayah Jakarta, diluar jakarta dikenakan biaya akomodasi.
  • Perkerjaan hanya dilakukan pada jam kerja 09.00 s/d 17.00, senin s/d jumat. Tidak berlaku untuk hari libur.

Hubungi Kami :

(021) – 5835.1889


IT MAINTENANCE SUPPORT

OPTIMISATION OF YOUR IT MAINTENANCE COSTS AND RELIBAILITY OF YOUR SERVERS AND STORAGES SUPPORT

IT Maintenance

Do you really feel that both your cost reduction and support optimisation requirements are understood by OEMs ?
Our 24/7 call centres, provide support, engineers, and the necessary parts to keep your IT systems operational, whether it is obsolete or not.

OUR IT SUPPORT SOLUTIONS FOR YOUR UNIX & WINTEL SYSTEMS

“Tailored” response for every ticket opened and direct access to our experts.

  • Onsite support: field engineers sent out within the contracted SLA
  • Remote support: assistance and expertise available via telephone and remote connection
  • Spares Management: Supply chain & Inventory solutions, no more CAPEX (200 000+ items available)
  • Fly and Fix: an engineer and spares parts call out
Agreement Bronze 5d/7 Bronze 24/7 Silver Gold Platinum
TELEPHONE AVAILABILITY Office hours 24/7/365 24/7/365 24/7/365 24/7/365
TELEPHONE RESPONSE The following business day 2 Hours 1 Hours 30 minutes 30 minutes
REPAIR Best effort Best effort
(< 3 days)
Critical : 12hMajor :3 BDMinor : 14 BD Critical : 12hMajor :24 BDMinor : 7 BD Critical : 12hMajor :24 BDMinor : 7 BD
ON SITE SUPPORT Critical: 24h
Major: 48h
Critical: 4h
Major: 24h
Critical: 4h
Major: 24h
4h 2h
CALL-OUT AVAILABILITY Office hours 24/7/365 24/7/365 24/7/365 24/7/365

BD: Business Days

 


IT MAINTENANCE PRACTICAL CASES

We offer personalised technical and financial solutions, tailored to every situation.

4 agreements to choose from, tailored to your internal resources:


  • TI Full Support: If you have neither the expertise, nor the resources
  • Field support: If you have the expertise, but not the resources
  • Remote Support: If you have the resources, but not the expertise
  • Spares Management: If you have the expertise and the resources, but not the supply chain